Grievance Redressal
Effective date: 24 October 2026
This page tells you how to raise a complaint about how nirmaanone.com (the "Site") handles your personal data, or about any content on the Site, and what happens after you do. It is published in accordance with the Digital Personal Data Protection Act, 2023 and the rules made under it, and the Information Technology Act, 2000 and rules made under it.
1. Grievance Officer
Name: Rupesh Desai
Designation: Grievance Officer, Reasonable Brands Activewear Private Limited (NirmaanOne)
Email: complaints@nirmaanone.com
Phone: +91 95126 17175 (Monday to Friday, 10:00 to 18:00 IST)
Postal address: Reasonable Brands Activewear Private Limited, D304 to D307 Titanium Business Park, Makarba, Ahmedabad, Gujarat 380051, India
Email is the fastest route and gives both of us a written record.
2. What you can raise
- A request to exercise a right under the DPDP Act: access to a summary of your personal data, correction, erasure, withdrawal of consent, or nomination (see Section 7 of the Privacy Notice).
- A concern that we have collected, used, shared, or retained your personal data in a way that does not match the Privacy Notice or the law.
- A concern about a cookie or tracking technology on the Site.
- A complaint about content on the Site, including a claim that content infringes your intellectual property or is otherwise unlawful.
- A suspected personal data breach involving the Site.
Questions about the NirmaanOne application, your customer agreement, invoices, or support should go to your usual NirmaanOne contact, not to this process.
3. What to include
So that we can act without going back and forth, please include:
- Your full name and the email address or phone number you used on the Site, so we can locate your data.
- What the complaint is about, with dates, page URLs, and screenshots where relevant.
- For a rights request: which right you are exercising and, for correction, the correct information.
- For a content complaint: the URL of the content and the basis of your complaint. For an intellectual property claim, evidence that you own or represent the owner of the rights.
- If you are acting for someone else, your authority to do so.
We may ask you to verify your identity before we disclose or change personal data. We will only ask for what is needed to confirm that you are the person the data relates to.
4. Timelines
| Step | Timeline |
|---|---|
| Acknowledgement of your complaint, with a reference number | Within 7 to 10 working days of receipt |
| Substantive response or resolution | Within 30 days of receipt |
| Outer limit, in any case | Within the period prescribed under the DPDP Rules (currently 90 days from receipt) |
If a request is complex, or if we need more information from you, we will tell you within the acknowledgement period and keep you informed of progress. Days on which we are waiting for information from you do not count towards the timelines above.
Where we decline a request, for example because the law requires us to retain the data, we will tell you why.
5. Escalation to the Data Protection Board of India
If you are not satisfied with our response, or you have not received a response within the timelines above, you may complain to the Data Protection Board of India under the DPDP Act. The Board expects you to have first raised the grievance with us and allowed us the prescribed time to respond, so please keep your reference number and our correspondence.
Information on how to file a complaint with the Board is published by the Board and the Ministry of Electronics and Information Technology (MeitY) at https://www.meity.gov.in.
6. Records
We keep a record of each complaint, the actions taken, and the outcome for 24 months after it is closed, in line with our retention policy in the Privacy Notice.
7. Changes
We will update this page if the Grievance Officer, contact details, or timelines change. The effective date at the top shows the current version.