The assistant declines, answers with a list of articles, says the model is offline, or cannot answer

Question 1

Why do I see "I can only help with using NirmaanOne: how to do something in the app, what a message means, or why a button is greyed out. For anything else, please open a case with the NirmaanOne team."?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

Question 2

Why do I see "The help content has nothing on this, so I cannot answer it. Please open a case with the NirmaanOne team; they can help you and add it to the help."?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

Question 3

Why do I see "Search only: the assistant model is offline"?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

Question 4

Why do I see "The assistant model is not available right now, so here are the closest matches instead."?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

Question 5

Why do I see "The assistant model is not available right now, and no help article matches your question. Try other words, or open a case with the NirmaanOne team."?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

Question 6

Why do I see "The assistant hit an unexpected error. Try again in a moment."?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

Question 7

Why do I see "The assistant could not answer."?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

Question 8

Why do I see "The assistant sent no stream."?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

Question 9

Why do I see "I could not finish this answer; try asking again more specifically."?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

Question 10

Why do I see "Could not save your feedback."?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

Question 11

Why do I see "Feedback off"?

Accepted Answer

The assistant only helps with using NirmaanOne. A question about anything else (general knowledge,
other software, code, translations, small talk) is declined with the first message, whatever words
it is asked in. A question about NirmaanOne that no help article covers gets the second message:
the assistant must find its answer in the help before it may reply, so it never guesses; the case
you open tells the NirmaanOne team what is missing, and the help is extended.

The assistant has two parts: the search over the help articles, which runs inside NirmaanOne, and
the answer engine (the language model) that writes the reply and walks the steps. When the answer
engine cannot be reached, the search still works, so you get the closest articles (and a how-to's
step card) instead of a written answer. "Unexpected error", "could not answer" and "no stream" mean
the reply was cut off, usually by a lost connection. "Could not finish" means the assistant ran out
of turns looking things up for a broad question. Feedback is stored with the recorded chat, so it
cannot be saved when your organi 1. Declined or nothing in the help: if your question was about NirmaanOne, try the app's own
   words (the button or tab name, the exact message you see); if it still cannot answer, open a
   case with the NirmaanOne team. The assistant cannot open the case for you.
2. Search only: use the articles the assistant lists, or open the help site from any article
   link. The written answers return by themselves once the answer engine is back; tell your
   administrator if it stays offline.
3. Unexpected error / could not answer / no stream: check your connection and ask again. If it
   repeats, sign out and in again, then report it to your administrator with the time and your
   question.
4. Could not finish: ask a narrower question, or name the screen or record ("on the unit pricing
   tab, …").
5. Could not save your feedback: try once more; if it fails, the chat may have been recorded while
   recording was being switched off. Feedback off: an administrator can turn Record
   help-assistant chats back on under [Organi

The assistant declines, answers with a list of articles, says the model is offline, or cannot answer

Messages this explains

The assistant declines, answers with a list of articles, says the model is offline, or cannot answer

What you see

Why it happens

How to fix it

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