Payment saved but clearing failed, or payouts in a run could not be cleared

Question 1

Why do I see "Saved as pending, but clearing failed: <message>"?

Accepted Answer

Recording a payment only stores it. Clearing is what posts the Receipt or Payment voucher: the bank side is debited or credited, the party's ledger is settled against the allocated bills, and the demand or commission moves to Partially Paid or Paid. For the bank side the promoter's books need a ledger linked to the bank account you picked under Into our account / From our account. A payment with no account goes to 1000 Cash in Hand, which always exists. The app creates that bank ledger by itself only when a collection, RERA separate, operative or GST bank account is saved for a company whose books already exist and are active. Accounts saved before the books were set up, or while they were inactive, have no ledger until someone syncs them. Because clearing is refused before anything posts, the payment simply stays Pending; clearing it again once the ledger exists posts the voucher exactly as if it had worked the first time. In a payout run each payout clears in its own step, so the ones that worked are cleared and only the failures are listed. 1. Create the missing bank ledgers in one go. Open the project (Projects > the project) and on the Ready to sell and collect? card of the Project overview press Sync bank ledgers. It creates a ledger in the promoter's books for the project's collection, RERA separate, operative and GST accounts and confirms with "Bank ledgers created: ." (or "Every bank account already has its ledger."). You need the Edit permission on Projects; in the default roles that is the Administrator, the Project Manager and the Compliance Officer. 2. Or add the ledger by hand for any other account of the promoter: Accounting > Chart of Accounts > Ledgers > New ledger, group Bank, a code and name, and the account under Bank account; Add ledger. This needs the Create permission on Chart of Accounts and the View permission on Bank Accounts to see the account list. 3. Check the ledger is active. If it exists but is Retired, open it, tick Active and Save changes (Edit on Chart of Accounts). A retired bank ledger counts as missing. 4. Clear the payment again. On the Payment page press Mark cleared, set Cleared on and Clear and post (Edit on Payments). On a payout run press Clear payouts again; the dialog lists only the payouts still Pending, with a UTR box each, and only those are attempted. 5. If the message names another cause, follow the article in the table above, then clear again.

Question 2

Why do I see "These books have no ledger for that bank account. Add a bank ledger under Chart of accounts first."?

Accepted Answer

Recording a payment only stores it. Clearing is what posts the Receipt or Payment voucher: the bank side is debited or credited, the party's ledger is settled against the allocated bills, and the demand or commission moves to Partially Paid or Paid. For the bank side the promoter's books need a ledger linked to the bank account you picked under Into our account / From our account. A payment with no account goes to 1000 Cash in Hand, which always exists. The app creates that bank ledger by itself only when a collection, RERA separate, operative or GST bank account is saved for a company whose books already exist and are active. Accounts saved before the books were set up, or while they were inactive, have no ledger until someone syncs them. Because clearing is refused before anything posts, the payment simply stays Pending; clearing it again once the ledger exists posts the voucher exactly as if it had worked the first time. In a payout run each payout clears in its own step, so the ones that worked are cleared and only the failures are listed. 1. Create the missing bank ledgers in one go. Open the project (Projects > the project) and on the Ready to sell and collect? card of the Project overview press Sync bank ledgers. It creates a ledger in the promoter's books for the project's collection, RERA separate, operative and GST accounts and confirms with "Bank ledgers created: ." (or "Every bank account already has its ledger."). You need the Edit permission on Projects; in the default roles that is the Administrator, the Project Manager and the Compliance Officer. 2. Or add the ledger by hand for any other account of the promoter: Accounting > Chart of Accounts > Ledgers > New ledger, group Bank, a code and name, and the account under Bank account; Add ledger. This needs the Create permission on Chart of Accounts and the View permission on Bank Accounts to see the account list. 3. Check the ledger is active. If it exists but is Retired, open it, tick Active and Save changes (Edit on Chart of Accounts). A retired bank ledger counts as missing. 4. Clear the payment again. On the Payment page press Mark cleared, set Cleared on and Clear and post (Edit on Payments). On a payout run press Clear payouts again; the dialog lists only the payouts still Pending, with a UTR box each, and only those are attempted. 5. If the message names another cause, follow the article in the table above, then clear again.

Question 3

Why do I see "Books have no ledger for bank account ; create a bank ledger (account with bank_account_id) first"?

Accepted Answer

Recording a payment only stores it. Clearing is what posts the Receipt or Payment voucher: the bank side is debited or credited, the party's ledger is settled against the allocated bills, and the demand or commission moves to Partially Paid or Paid. For the bank side the promoter's books need a ledger linked to the bank account you picked under Into our account / From our account. A payment with no account goes to 1000 Cash in Hand, which always exists. The app creates that bank ledger by itself only when a collection, RERA separate, operative or GST bank account is saved for a company whose books already exist and are active. Accounts saved before the books were set up, or while they were inactive, have no ledger until someone syncs them. Because clearing is refused before anything posts, the payment simply stays Pending; clearing it again once the ledger exists posts the voucher exactly as if it had worked the first time. In a payout run each payout clears in its own step, so the ones that worked are cleared and only the failures are listed. 1. Create the missing bank ledgers in one go. Open the project (Projects > the project) and on the Ready to sell and collect? card of the Project overview press Sync bank ledgers. It creates a ledger in the promoter's books for the project's collection, RERA separate, operative and GST accounts and confirms with "Bank ledgers created: ." (or "Every bank account already has its ledger."). You need the Edit permission on Projects; in the default roles that is the Administrator, the Project Manager and the Compliance Officer. 2. Or add the ledger by hand for any other account of the promoter: Accounting > Chart of Accounts > Ledgers > New ledger, group Bank, a code and name, and the account under Bank account; Add ledger. This needs the Create permission on Chart of Accounts and the View permission on Bank Accounts to see the account list. 3. Check the ledger is active. If it exists but is Retired, open it, tick Active and Save changes (Edit on Chart of Accounts). A retired bank ledger counts as missing. 4. Clear the payment again. On the Payment page press Mark cleared, set Cleared on and Clear and post (Edit on Payments). On a payout run press Clear payouts again; the dialog lists only the payouts still Pending, with a UTR box each, and only those are attempted. 5. If the message names another cause, follow the article in the table above, then clear again.

Question 4

Why do I see "<n> payouts could not be cleared; see the failures below."?

Accepted Answer

Recording a payment only stores it. Clearing is what posts the Receipt or Payment voucher: the bank side is debited or credited, the party's ledger is settled against the allocated bills, and the demand or commission moves to Partially Paid or Paid. For the bank side the promoter's books need a ledger linked to the bank account you picked under Into our account / From our account. A payment with no account goes to 1000 Cash in Hand, which always exists. The app creates that bank ledger by itself only when a collection, RERA separate, operative or GST bank account is saved for a company whose books already exist and are active. Accounts saved before the books were set up, or while they were inactive, have no ledger until someone syncs them. Because clearing is refused before anything posts, the payment simply stays Pending; clearing it again once the ledger exists posts the voucher exactly as if it had worked the first time. In a payout run each payout clears in its own step, so the ones that worked are cleared and only the failures are listed. 1. Create the missing bank ledgers in one go. Open the project (Projects > the project) and on the Ready to sell and collect? card of the Project overview press Sync bank ledgers. It creates a ledger in the promoter's books for the project's collection, RERA separate, operative and GST accounts and confirms with "Bank ledgers created: ." (or "Every bank account already has its ledger."). You need the Edit permission on Projects; in the default roles that is the Administrator, the Project Manager and the Compliance Officer. 2. Or add the ledger by hand for any other account of the promoter: Accounting > Chart of Accounts > Ledgers > New ledger, group Bank, a code and name, and the account under Bank account; Add ledger. This needs the Create permission on Chart of Accounts and the View permission on Bank Accounts to see the account list. 3. Check the ledger is active. If it exists but is Retired, open it, tick Active and Save changes (Edit on Chart of Accounts). A retired bank ledger counts as missing. 4. Clear the payment again. On the Payment page press Mark cleared, set Cleared on and Clear and post (Edit on Payments). On a payout run press Clear payouts again; the dialog lists only the payouts still Pending, with a UTR box each, and only those are attempted. 5. If the message names another cause, follow the article in the table above, then clear again.

Question 5

Why do I see "1 payout could not be cleared; see the failures below."?

Accepted Answer

Recording a payment only stores it. Clearing is what posts the Receipt or Payment voucher: the bank side is debited or credited, the party's ledger is settled against the allocated bills, and the demand or commission moves to Partially Paid or Paid. For the bank side the promoter's books need a ledger linked to the bank account you picked under Into our account / From our account. A payment with no account goes to 1000 Cash in Hand, which always exists. The app creates that bank ledger by itself only when a collection, RERA separate, operative or GST bank account is saved for a company whose books already exist and are active. Accounts saved before the books were set up, or while they were inactive, have no ledger until someone syncs them. Because clearing is refused before anything posts, the payment simply stays Pending; clearing it again once the ledger exists posts the voucher exactly as if it had worked the first time. In a payout run each payout clears in its own step, so the ones that worked are cleared and only the failures are listed. 1. Create the missing bank ledgers in one go. Open the project (Projects > the project) and on the Ready to sell and collect? card of the Project overview press Sync bank ledgers. It creates a ledger in the promoter's books for the project's collection, RERA separate, operative and GST accounts and confirms with "Bank ledgers created: ." (or "Every bank account already has its ledger."). You need the Edit permission on Projects; in the default roles that is the Administrator, the Project Manager and the Compliance Officer. 2. Or add the ledger by hand for any other account of the promoter: Accounting > Chart of Accounts > Ledgers > New ledger, group Bank, a code and name, and the account under Bank account; Add ledger. This needs the Create permission on Chart of Accounts and the View permission on Bank Accounts to see the account list. 3. Check the ledger is active. If it exists but is Retired, open it, tick Active and Save changes (Edit on Chart of Accounts). A retired bank ledger counts as missing. 4. Clear the payment again. On the Payment page press Mark cleared, set Cleared on and Clear and post (Edit on Payments). On a payout run press Clear payouts again; the dialog lists only the payouts still Pending, with a UTR box each, and only those are attempted. 5. If the message names another cause, follow the article in the table above, then clear again.

Question 6

Why do I see "<n> payouts failed on the last attempt"?

Accepted Answer

Recording a payment only stores it. Clearing is what posts the Receipt or Payment voucher: the bank side is debited or credited, the party's ledger is settled against the allocated bills, and the demand or commission moves to Partially Paid or Paid. For the bank side the promoter's books need a ledger linked to the bank account you picked under Into our account / From our account. A payment with no account goes to 1000 Cash in Hand, which always exists. The app creates that bank ledger by itself only when a collection, RERA separate, operative or GST bank account is saved for a company whose books already exist and are active. Accounts saved before the books were set up, or while they were inactive, have no ledger until someone syncs them. Because clearing is refused before anything posts, the payment simply stays Pending; clearing it again once the ledger exists posts the voucher exactly as if it had worked the first time. In a payout run each payout clears in its own step, so the ones that worked are cleared and only the failures are listed. 1. Create the missing bank ledgers in one go. Open the project (Projects > the project) and on the Ready to sell and collect? card of the Project overview press Sync bank ledgers. It creates a ledger in the promoter's books for the project's collection, RERA separate, operative and GST accounts and confirms with "Bank ledgers created: ." (or "Every bank account already has its ledger."). You need the Edit permission on Projects; in the default roles that is the Administrator, the Project Manager and the Compliance Officer. 2. Or add the ledger by hand for any other account of the promoter: Accounting > Chart of Accounts > Ledgers > New ledger, group Bank, a code and name, and the account under Bank account; Add ledger. This needs the Create permission on Chart of Accounts and the View permission on Bank Accounts to see the account list. 3. Check the ledger is active. If it exists but is Retired, open it, tick Active and Save changes (Edit on Chart of Accounts). A retired bank ledger counts as missing. 4. Clear the payment again. On the Payment page press Mark cleared, set Cleared on and Clear and post (Edit on Payments). On a payout run press Clear payouts again; the dialog lists only the payouts still Pending, with a UTR box each, and only those are attempted. 5. If the message names another cause, follow the article in the table above, then clear again.

Question 7

Why do I see "1 payout failed on the last attempt"?

Accepted Answer

Recording a payment only stores it. Clearing is what posts the Receipt or Payment voucher: the bank side is debited or credited, the party's ledger is settled against the allocated bills, and the demand or commission moves to Partially Paid or Paid. For the bank side the promoter's books need a ledger linked to the bank account you picked under Into our account / From our account. A payment with no account goes to 1000 Cash in Hand, which always exists. The app creates that bank ledger by itself only when a collection, RERA separate, operative or GST bank account is saved for a company whose books already exist and are active. Accounts saved before the books were set up, or while they were inactive, have no ledger until someone syncs them. Because clearing is refused before anything posts, the payment simply stays Pending; clearing it again once the ledger exists posts the voucher exactly as if it had worked the first time. In a payout run each payout clears in its own step, so the ones that worked are cleared and only the failures are listed. 1. Create the missing bank ledgers in one go. Open the project (Projects > the project) and on the Ready to sell and collect? card of the Project overview press Sync bank ledgers. It creates a ledger in the promoter's books for the project's collection, RERA separate, operative and GST accounts and confirms with "Bank ledgers created: ." (or "Every bank account already has its ledger."). You need the Edit permission on Projects; in the default roles that is the Administrator, the Project Manager and the Compliance Officer. 2. Or add the ledger by hand for any other account of the promoter: Accounting > Chart of Accounts > Ledgers > New ledger, group Bank, a code and name, and the account under Bank account; Add ledger. This needs the Create permission on Chart of Accounts and the View permission on Bank Accounts to see the account list. 3. Check the ledger is active. If it exists but is Retired, open it, tick Active and Save changes (Edit on Chart of Accounts). A retired bank ledger counts as missing. 4. Clear the payment again. On the Payment page press Mark cleared, set Cleared on and Clear and post (Edit on Payments). On a payout run press Clear payouts again; the dialog lists only the payouts still Pending, with a UTR box each, and only those are attempted. 5. If the message names another cause, follow the article in the table above, then clear again.

Question 8

Why do I see "Fix the cause (a missing ledger mapping, inactive books) and run the action again; documents already posted are not touched."?

Accepted Answer

Recording a payment only stores it. Clearing is what posts the Receipt or Payment voucher: the bank side is debited or credited, the party's ledger is settled against the allocated bills, and the demand or commission moves to Partially Paid or Paid. For the bank side the promoter's books need a ledger linked to the bank account you picked under Into our account / From our account. A payment with no account goes to 1000 Cash in Hand, which always exists. The app creates that bank ledger by itself only when a collection, RERA separate, operative or GST bank account is saved for a company whose books already exist and are active. Accounts saved before the books were set up, or while they were inactive, have no ledger until someone syncs them. Because clearing is refused before anything posts, the payment simply stays Pending; clearing it again once the ledger exists posts the voucher exactly as if it had worked the first time. In a payout run each payout clears in its own step, so the ones that worked are cleared and only the failures are listed. 1. Create the missing bank ledgers in one go. Open the project (Projects > the project) and on the Ready to sell and collect? card of the Project overview press Sync bank ledgers. It creates a ledger in the promoter's books for the project's collection, RERA separate, operative and GST accounts and confirms with "Bank ledgers created: ." (or "Every bank account already has its ledger."). You need the Edit permission on Projects; in the default roles that is the Administrator, the Project Manager and the Compliance Officer. 2. Or add the ledger by hand for any other account of the promoter: Accounting > Chart of Accounts > Ledgers > New ledger, group Bank, a code and name, and the account under Bank account; Add ledger. This needs the Create permission on Chart of Accounts and the View permission on Bank Accounts to see the account list. 3. Check the ledger is active. If it exists but is Retired, open it, tick Active and Save changes (Edit on Chart of Accounts). A retired bank ledger counts as missing. 4. Clear the payment again. On the Payment page press Mark cleared, set Cleared on and Clear and post (Edit on Payments). On a payout run press Clear payouts again; the dialog lists only the payouts still Pending, with a UTR box each, and only those are attempted. 5. If the message names another cause, follow the article in the table above, then clear again.

Message	Article
"Charge component <code> has no ledger mapping in books <name>", "These books have no active ledger copied from template <code>; sync templates"	Posting stopped: a charge component or standard ledger is missing
"No fiscal year covers that date. Open the next fiscal year under Books first.", "No fiscal year of these books covers <date>; open it first", "That fiscal year is closed.", "Fiscal year <name> is closed", "Period <n> of <FY> is locked"	No fiscal year covers that date
"These books are inactive. Reactivate them under Books to post entries.", "Books <name> are inactive"	These books are inactive

Payment saved but clearing failed, or payouts in a run could not be cleared

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Payment saved but clearing failed, or payouts in a run could not be cleared

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