Cannot sign in: wrong password, pending invitation, deactivated account or a rejected code

Question 1

Why do I see "The email or password is incorrect."?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 2

Why do I see "This account has a pending invitation. Open the invitation email to set a password first."?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 3

Why do I see "This account has been deactivated"?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 4

Why do I see "Your organization has been deactivated. Contact support."?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 5

Why do I see "Your session ended. Please sign in again."?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 6

Why do I see "Enter the 6-digit code or a backup code"?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 7

Why do I see "That code is too long"?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 8

Why do I see "That code is not valid. Check your authenticator app and try again."?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 9

Why do I see "That code was already used. Wait for the next one and try again."?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 10

Why do I see "The sign-in step expired. Enter your password again."?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 11

Why do I see "Signed in with a backup code. <n> backup codes left."?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 12

Why do I see "The current password is incorrect."?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 13

Why do I see "The password is incorrect."?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 14

Why do I see "Use at least 8 characters"?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 15

Why do I see "Include at least one letter and one digit"?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 16

Why do I see "Password is too long (max 72 bytes)"?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Question 17

Why do I see "Passwords do not match"?

Accepted Answer

- Wrong email or password. The app never says which of the two is wrong, so that nobody can
  use the sign-in form to find out which emails have accounts. Every failed attempt is recorded
  in the audit trail.
- Pending invitation. An invited user has no password until they open the invitation link and
  choose one; the sign-in form cannot do that for them.
- Deactivated account. An administrator deactivated the user under Settings > Users. The
  moment that happens, every open session of that user ends too.
- Deactivated organi 1. Wrong email or password. Check the email (it is your sign-in name, there is no username)
   and try again. If you have forgotten the password, use Forgot password? to open
   Forgot password; the reset link is valid for one
   hour.
2. Pending invitation. Open the link in your invitation email and choose a password on
   Accept invitation. If the link has expired, an
   administrator with the Edit permission on Users presses Resend invitation on
   Users; see Invitation, verification or password-reset
   link cannot be used.
3. Deactivated account. Ask an administrator to press Reactivate on your row under
   Users (the Edit permission on Users).
4. Deactivated organi

Cannot sign in: wrong password, pending invitation, deactivated account or a rejected code

Messages this explains

What you see

Why it happens

How to fix it

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