Forgot your password?
Ask for a password reset link by email when you can't remember your password.
Forgot your password?
If you can't remember your password, use this page to get a reset link by email. The link opens a page where you choose a new password.
Where to find it
On the Sign in page, click Forgot password?. The Choose a new password page also links here ("Request a new reset link") when a reset link has expired. You don't need to be signed in.
What you see
The heading "Forgot your password?" and "Enter your email and we will send you a reset link."
| Field | What to enter |
|---|---|
| The email you sign in with. Required ("Enter a valid email address"). |
Below it are the Send reset link button and Back to sign in.
What you can do
Send reset link
Sends a "Reset your password" email to the address, if it belongs to an active account. The page then changes to "Check your email": "If an account exists for that email, a password reset link is on its way. The link is valid for one hour."
Open the email and click the link within the hour. It takes you to Choose a new password.
Back to sign in
Returns you to Sign in.
Things to know
- The page says the same thing whether or not the email is registered. That way nobody can use it to find out who has an account with your organization. If no email arrives, check the spelling of the address and your spam folder.
- Deactivated accounts get no email. Ask your administrator to reactivate the account first.
- The link lasts one hour and works once. Ask for a new one if it expires.
- If you know your current password, change it on My Profile instead; you stay signed in on the device you are using.
Related
Related
- Choose a new passwordScreen
The page the password reset email opens: choose a new password, which signs you out everywhere so you can sign in again with it.
- Sign inScreen
Sign in to NirmaanOne with your email and password, and with a 6-digit code or a backup code when your account has two-factor authentication.
- My ProfileScreen
Your own account: see your email, organization and roles, change your name and phone, change your password, turn two-factor authentication on or off, and sign out everywhere.
- Invitation, verification or password-reset link cannot be usedTroubleshooting
A link from an email opens a page that says it is incomplete, invalid, expired or already used: how long each kind of link lives, what makes it stop working and how to get a new one.
- User accounts: invitations, status and sign-inConcept
How a person gets an account (by invitation), the four user statuses and how they are derived, how long an invitation link lives, what happens at sign-in with and without two-factor authentication, how long a session lasts, and what deactivation does.